Returns Policy

REFUNDS AND CANCELLATION POLICY

Last updated: 15 September 2026

This policy applies to purchases made through www.pureclinica.com and its subdomains (the "Website").

1. Who You Are Buying From

The seller of record depends on your delivery location:

Your delivery location Seller of record
United States and rest of world Kinetic Forward LLC
United Kingdom Pureclinica EU OÜ
European Union Pureclinica EU OÜ

The applicable seller is confirmed at checkout and in your order confirmation. The seller of record is responsible for approving returns and processing refunds.

Kinetic Forward LLC
Registered in the State of Wyoming, USA. Filing ID 2026-001886947.
Mailing address: 1317 Edgewater Drive, #2177, Orlando, FL 32804, USA.

You can reach us by email at sales@pureclinica.com, by telephone on +44 20 8133 6050, or through our contact form at /pages/contact-us.

2. Our 60-Day Return Policy

We accept returns for 60 days from the date of purchase. If more than 60 days have passed, we cannot offer a refund or exchange.

Returns are handled through our Return Material Authorisation (RMA) procedure:

  • Contact us to request an RMA number before sending anything back. Unauthorised returns may be sent back to you at your own expense.
  • Send your return within 60 days of the RMA being issued. After that we may cancel the RMA on written notice and retain any monies already refunded or credited in connection with that return.
  • You may cancel an RMA before shipping by telling us in writing.
  • We process returns within 2 business days of receipt.
  • You will receive your refund in the original form of payment within 30 days of the return being processed.

3. Return Costs

Unless the return is due to our error — the wrong item, or a defective product — return shipping is your responsibility. Where we have sent an incorrect or defective item, we cover reasonable return postage.

4. Faulty, Damaged, or Incorrect Items

If an item arrives faulty, damaged, or not as ordered, contact us within 30 days of delivery and we will replace it or refund you in full, including return postage.

Do not consume a product you believe to be faulty. Contact us instead.

5. Cancelling an Order Before Dispatch

You can cancel at any time before dispatch by contacting us with your name, address, and order number. If you cancel part of an order, shipping is recalculated on the value of the items you keep.

6. How We Refund You

Refunds are issued to the original payment method — the card or account used for the order. We do not refund to a different card or account.

7. Customers in the United Kingdom and European Union

If your order is delivered to the United Kingdom or the European Union, Pureclinica EU OÜ is the seller of record and you have additional statutory rights, including a 14-day right to cancel most distance purchases. Those rights are set out in the refunds policy on our UK and EU stores.

8. Complaints

If you are unhappy with how we have handled a return or refund, email sales@pureclinica.com with your order number and we will respond within 5 business days.